Something extraordinary is happening.
L'Oréal
Brandstorm it is.
In the case study, students are required to develop an experiment to attract men to go to hair salons where women also go to. In addition to the salon idea, a brand new product range is to be designed while the new range brand identity ought to be in line with L'Oréal Professionnel Homme.
On Feb 28th, except for getting the address hence directions wrong for the lovely breakfast brie
fing at Cafe Rouge, Team L'Aesthetic had an amazing day at L'Oréal Headquarter in Hammersmith, London - because we were fortunate enough to be in the
UK National Final, baby! : )
L'Oréal is keen on raising the hair industry standard through educating hairdressers of the future as well as establishing business partnerships with excellent hair salons. There are hundreds of hairdressers attending various training courses and practical sessions across different levels at HQ.
End-to-end experience is important throughout all the different elements a consumer encounters during the consumption process: the packaging, smell, feel, texture, product performance etc. Every stage along the way influences the overall experience hence perception of the brand. In order to understand the male customers and how to sell products to them, we not only have to focus from a consumers' perspective, but also to convince the hairdresser or stylist to pass on this crucial knowledge persuasively.
Four male consumer segments were identified by L'Oréal.
1) Metro-sexual
Confident, enjoy attention, would like people to know that they're spending time and money on their appearance, fashionable, designer styles, sexy.
2) New masculine
Effortless, groomed, stylish, like to smell and try new products, appreciate sharing knowledge, discussions, adopt new innovations.
3) Cautious
Reassurance on masculinity, classic with a twist, solution seeker, need simple advice, relationship is important to them, trust is crucial, one has to subtly tell them that a lot of men are using these new products in order to convince effectively.
4) Traditional
Unchangeable styles, conservative, have specific benefits, quick and simple styles, easy, no fuss, classic. Apologies Ross, I forgot who it was that L'Oréal put originally - you might or might not fall into this category? No offence.
According to Stacey Egan from Guy Kremer Salon, products that can be used at home to recreate the looks done in the salons are particularly attractive to men. Men are new to the idea of taking care of themselves, looking good, spending time on their appearance by using haircare or skincare products.
Beth Rowe, the Account Technical Manager suggests a potential challenge in the current L'Oréal Professionnel salons, which is the conflict between Toni&Guy own product range
Label.m and L'Oréal products as participating salons have no contract obligation on the proportion of products by L'Oréal. Therefore there is an ongoing battle to keep the salons motivated and confident in passing on the benefits of L'Oréal products on to the customers.
The company has also stepped into the green and sustainability regime, including launching
Serie Nature, where science meets nature, promoting alternative ingredients. This range includes 7 products and acts as a platform to promote the ethics of the company.
On another note, male consumers are said to use 6 products on average whereas there is a potential of 3 more products that can be adopted in both the existing and new skincare/haircare categories. Which product categories do we want to develop further? Colour, haircare or styling? Or is it skincare which we want to extend to by leveraging the power of L'Oréal Professionnel brand. We want to invite them to come to hair salons, spend more for bums on seats. What models wear can also influence customers' choice significantly, depending on whether or not they reflect the male customers' style to make them feel comfortable.
These are not all the challenges that we need to tackle.
On Wednesday April 6th, we will be meeting an ad agency who is allocated to work with us, helping us to develop illustrations of our salon experiment, product range and ad campaign.
Watch this space! : )
*Picture credit: Katherine Tian Meng
*From left: Julia Vladu, Katherine Tian Meng, UK Marketing Director, Marketing Department cool guy, Michelle Ou
(picture can be removed upon request as permission was not obtained prior to publishing)